Terms & Conditions

Reservations

Reservations are made upon receipt of full payment. No reservation exists until full payment is received and as such, late payment may result in loss of availability. Clients are advised to double check all dates and times stated on their invoice before making payment, as in doing so they agree to the precise hours stated.

Confirmation

Payment will be taken as the client’s acknowledgement of, and agreement to, all stated terms and conditions. Confirmation will be emailed to the Client when payment is received. Lack of email confirmation may mean that payment has not been received and the Client is advised to contact Parallel Lines to check the status of the booking.

Payments

Payment is accepted via Credit Card, Bank Transfer and, in resort, cash. Any problems with payments should be brought to the attention of Parallel Lines immediately. Payments made by credit card over the telephone may require bank clearance.

Cancellation

In the case of cancellation by the Client, the following charges will apply:
More than 28 days’ notice ……… full refund given less €30 admin fee
Less than 28 days’ notice ……… no refund given, reservation name may be transferred

No refund will be given, in whole or in part, by the Ski School in cases of non-attendance due to misunderstanding of reservation details, illness, injury, resort or lift closure, adverse weather conditions, late arrival/delay of any kind, or due to any other reason outside of the School’s control. In these cases the School is happy to provide a letter as proof of cancellation/non-attendance for the purposes of insurance.

The Ski School reserves the right to cancel its lessons or change lesson timings for various reasons, including those outside of its control. Full refunds of unused lessons will be made in this instance.

If the Ski School cancels a session, the value of the cancelled activity will be refunded. No further compensation will be provided. Where possible, the School prefers to deal with refunds while the Client is still in resort.

We reserve the right to refuse participation to any Client under the influence of alcohol or drugs. No refund or credit is offered in this instance.

Group Lessons

Group lessons are scheduled according to numbers enrolled. A minimum number of 2 is required to open a group lesson at the standard advertised “Group Lesson” rate. We will not take bookings above the maximum group sizes stated. We do however reserve the right to adjust group sizes where we feel necessary for skiing and snowboarding reasons. We will move people according to ability and the instructors have the last word on the correct level for the skier.
During February school holidays we take a maximum of 9 children on Children’s Ski Safaris and a maximum of 7 on Mini Green Ski Safaris.

Insurance

Please note that lesson rates do not include lift passes, equipment hire or insurance of any kind, either on or off piste. We recommend all Clients take out insurance for peace of mind. Please note that off piste activities may require special additional insurance. The Ski School does not take responsibility for any injuries incurred before, during or after a lesson. Insurance against lesson cancellation and injury should be purchased in advance.

General

If the Client has a problem, complaint, or is in any way dissatisfied with the service provided by the Ski School, they should make the School administration aware immediately so that the issue may be resolved promptly. Complaints should be made directly with the Ski School’s administration before the Client leaves the resort in order that a resolution may be found and agreed upon in person.

Lessons will begin and end at standard meeting points. Variations from these meeting points may be arranged with private instructors only, at the Client’s risk of misunderstanding.

Clients are asked to respect start and finish times of lessons. Lessons begin and end at the agreed times even if the Client arrives late. To be fair to other Clients in group sessions, group instructors will not wait for latecomers. Parents should arrive 5-10 minutes before the end of the group lesson in order to meet the group as they finish. Older children may be left to wait for late parents at the meeting point at the instructor’s discretion.

If the Client misses more than one day of group lessons, the School reserves the right to refuse entry to the remaining lessons, if the rest of the group have progressed to beyond the Client’s ability. The School will try everything possible to fit the Client in to another group, but if this is not possible the Client will lose the remaining lessons. No refund will be given. If absence is due to illness, the School will happily provide an insurance letter.

For the Client’s safety and that of others, it is a condition of booking that the instructor’s professional judgement is respected while the Client is under his or her instruction. Clients must be aware that all off-piste activities involve a level of risk even when accompanied by an instructor or guide.

Skiing and snowboarding require a high level of physical effort, so all Clients are to present themselves in a fit and safe condition for physical activity in the mountain environment. Clients are asked to inform the Ski School and/or their instructor of any situation, medical or otherwise, of which the instructor should be aware.

All prices and services, terms and conditions are subject to change at the School’s absolute discretion.

If you have any questions about our Terms & Conditions, please don’t hesitate to get in touch. Email us or Call +33 479 003 221